Lucky8 Terms and Conditions – Complete Guide Platform Usage

1Acceptance of Terms and Conditions

Welcome to lucky8. These terms and conditions ("Terms") govern your use of the lucky8.bz website and all services provided by our platform (collectively referred to as the "Platform").

By accessing, registering, logging in, or using any part of the lucky8 Platform — whether via computer, smartphone, or any other device — you automatically agree to comply with and be bound by all terms, conditions, policies, and guidelines contained in this document and any related documents referenced herein, including Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these Terms, you are not permitted to use the lucky8 Platform and must cease use immediately. Continued use of the Platform following any amendments to these Terms constitutes your acceptance of the amended Terms.

2User Eligibility

To use the lucky8 Platform, you must meet all of the following eligibility requirements:

• Age Requirement: You must be at least 18 years of age or have reached the legal gambling age in your jurisdiction, whichever is higher.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under applicable law.
• Not a Resident of a Restricted Region: You are not located in or a resident of any jurisdiction where online gambling is fully prohibited by local law.
• Not a lucky8 Employee: You are not an employee, contractor, agent, or immediate family member of any lucky8 employee in a position that could create a conflict of interest.

Lucky8 reserves the right to request age verification and identity proof at any time. If any user is found not to meet the eligibility requirements, lucky8 reserves the right to close the account and hold the associated funds pending the completion of an investigation.

3Registration and Account Management

To fully access lucky8 services, you need to register a user account. The following conditions apply during and after registration:

• One Account Only: Each individual is only permitted to hold one (1) active account on the lucky8 Platform at any given time. Registering more than one account is strictly prohibited, regardless of name, email address, or registration method used.
• Accurate Information: You must provide accurate, complete, and up-to-date information during registration and update it whenever changes occur. False or misleading information may result in immediate account termination.
• KYC Verification: lucky8 conducts comprehensive Know Your Customer (KYC) verification. You are required to provide valid identification documents upon request, particularly before your first withdrawal is processed.
• Password & Security: You are fully responsible for maintaining the confidentiality of your login details. Notify lucky8 immediately if you suspect any unauthorised access to your account.
• Non-Transferable Account: Your lucky8 account is personal and may not be transferred, sold, or used by any other party.

4Deposits & Payment Methods

Lucky8 accepts a range of deposit methods suited to users in Malaysia, including FPX (internet banking), Touch 'n Go eWallet, GrabPay, DuitNow QR, and manual bank transfer. The following conditions apply to all deposits:

• Legitimate Source of Funds: All funds deposited into a lucky8 account must come from a legitimate source and must not be proceeds of any illegal activity.
• Matching Name: The payment method used must be in the same name as the name on your lucky8 account that has completed KYC verification.
• Deposit Limits: Minimum and maximum deposit limits are as displayed in the Deposit section of the Platform. These limits may vary based on your payment method and account VIP level.
• No Fees from lucky8: lucky8 does not charge any processing fees for deposits. However, third-party financial institutions may apply their own charges.
• Non-Interest-Bearing Funds: Funds in your lucky8 account do not accrue any interest or fixed returns.

Lucky8 reserves the right to decline or return any deposit suspected of being linked to fraud, money laundering, or a breach of these Terms.

5Fund Withdrawal

Withdrawals from your lucky8 account are subject to the following conditions:

• KYC Required: Complete KYC verification is mandatory before any withdrawal can be processed. This includes verification of your identity and address.
• Withdrawal Methods: Withdrawals will be processed to a Malaysian bank account registered in your name. Withdrawals to third-party accounts are not permitted under any circumstances.
• Processing Time: Withdrawals are typically processed within 15 minutes to 2 hours depending on the time of request and current processing load. Withdrawals requiring manual review may take longer.
• Withdrawal Limits: Daily and weekly withdrawal limits apply based on your account VIP level. Current limits can be checked in your account section.
• Rollover Requirements: Bonus funds cannot be withdrawn until the specified rollover requirements are met. Only cash balance funds free of rollover requirements may be withdrawn at any time.

6Bonuses & Promotions

Lucky8 offers a variety of bonuses and promotions from time to time. All bonuses are subject to specific terms that apply:

• Rollover Requirements: Each bonus has a rollover requirement that must be met before the associated funds can be withdrawn. Rollover requirements are clearly stated on each promotional offer.
• Validity Period: All bonuses have a set validity period. Bonuses not used within the stated period will expire automatically.
• One Bonus Per Account: Each promotion may only be claimed once per account, per individual, per household, per IP address, or per device. Attempting to claim the same bonus multiple times is considered bonus abuse.
• Eligible Games: Some bonuses may only be used on specific games. Please check the specific terms of each promotion on the Promotions.
• Right to Cancel: lucky8 reserves the right to void any bonus found to have been obtained through dishonest means, fraud, or abuse of the system.

Players found abusing the lucky8 bonus system — including opening multiple accounts solely to claim bonuses — will be considered in violation of these Terms and their accounts may be terminated without notice.

7Game Rules and Conduct

Use of the lucky8 Platform is subject to the following conduct rules:

• Fair Play: All players are required to play honestly and fairly. The use of bots, automated tools, algorithms, or any other method to gain an unfair advantage is strictly prohibited.
• Prohibition of Collusion: Players are not permitted to collude or cooperate with other players to gain an unfair advantage in any game on the lucky8 Platform.
• Respectful Conduct: Players must maintain respectful conduct towards all other users and lucky8 staff in any chat session or live interaction.
• Game Integrity: Any attempt to manipulate game outcomes, exploit software bugs, or probe for technical vulnerabilities is a serious violation that may result in account termination and legal action.

Lucky8 uses advanced monitoring technology to detect abnormal gameplay patterns. Any violations found will be acted upon promptly.

8Account Suspension and Closure

Lucky8 reserves the right to suspend or terminate a user account under the following circumstances:

• Violation of any section of these Terms and Conditions
• Fraud, money laundering, or any other illegal activity
• Providing false information during registration or KYC
• Abuse of the bonus or promotions system
• Failure to verify identity when requested
• Upon request by law enforcement agencies
• Self-exclusion request by the player

If an account is terminated due to a violation, lucky8 reserves the right to hold the associated account balance until the investigation is complete. Funds confirmed to be clean will be returned within a reasonable timeframe.

Players may also close their own account at any time by contacting the lucky8 customer support team. Any valid remaining balance will be processed for withdrawal following standard procedures.

9Disclaimer and Limitation of Liability

The lucky8 Platform is provided "as is" and "as available". By understanding that online betting involves real financial risk, you agree that:

• Lucky8 makes no guarantee that you will win money in any game
• All betting decisions are final and cannot be reversed once settled in accordance with the game rules
• Lucky8 is not liable for any financial losses incurred as a result of using the Platform
• Lucky8 is not liable for service disruptions caused by factors beyond our control, including internet issues, power outages, or natural disasters

In the event of a technical error that materially affects the outcome of a game, lucky8 reserves the right to declare the relevant wagers void and return the wagered amounts to the players involved.

10Privacy and Data Protection

Lucky8 takes player privacy very seriously. The collection, use, and protection of your personal data is governed by our lucky8 Privacy Policy which forms part of this agreement.

In summary, you need to understand that:

• Lucky8 collects personal data necessary for account management, payment processing, and legal compliance
• Your data is protected with 256-bit SSL encryption and industry-standard security measures.
• Lucky8 does not sell your personal data to third parties for marketing purposes
• Your data may be shared with regulatory authorities or law enforcement agencies when required by law.
• You have the right to request access to, correction of, or deletion of your personal data by contacting the lucky8 support team.

11Responsible Gaming

Lucky8 is committed to responsible gaming and player wellbeing. As part of this commitment:

• The lucky8 Platform provides responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion options
• Players may request a temporary or permanent self-exclusion through their account or by contacting customer support
• Lucky8 monitors gameplay patterns and may reach out to players showing signs of high-risk gaming behaviour
• Self-excluded players will not receive any marketing materials from lucky8

If you or someone you know may be experiencing gambling-related issues, please visit the Responsible Gaming for information and available support resources.

12Amendments to Terms and Applicable Law

Lucky8 reserves the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the Platform unless otherwise stated.

For material and significant amendments, lucky8 will endeavour to provide users with reasonable notice via email or Platform notification at least seven (7) days before the amendment takes effect. Continued use of the Platform after notice of amendment constitutes your acceptance of the revised Terms.

These Terms and Conditions are governed by the laws of the jurisdiction in which lucky8 is registered and holds its operating licence. Any dispute arising from or relating to these Terms shall be resolved through binding arbitration in accordance with the procedures established by a recognised arbitration body.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be excluded and the remaining provisions shall continue in full force and effect.

Last Effective Date: 1 January 2026

Document Version: v4.2